Site enquiries
For corrections, partnership requests or press questions about this website, write to the site team. We reply from the same address. We cannot see or change anything inside an AIPLAY account.
- Email[email protected]Corrections, partnerships and press
AIPLAY account support
Accounts, deposits, withdrawals and bonuses are handled by the AIPLAY platform, not by this site. Live chat inside the platform is the fastest route and answers in English, Malay and Chinese. Keep your registered mobile number ready, because support uses it to find your account.
- Live chatInside the AIPLAY platformEnglish, Malay or Chinese, from the support sheet in the lobby
- WhatsApp+60 11-4537 8574Chat support
- Telegram@AiPLAY3344567Official channel
- PlatformAIPLAY websiteOpens in a new tab
Who to ask for what
| Question | Where to go |
|---|---|
| A deposit has not arrived | Live chat, with the transfer reference, amount, time and the receipt you uploaded |
| A withdrawal is pending | Live chat, with the request time and amount; the platform allows three requests a day and none between 12:00 and 12:30 AM |
| Forgotten password | The login screen, Forgot Password, then the SMS code sent to your registered number |
| Change or add a bank account | Live chat; a bank account cannot be changed by the member once it has been added |
| Claim a daily gift code | Live chat before 23:30, with the screenshot of your 2,000 credits and a top-up of at least RM10 |
| Welcome credit not released | Live chat, after you have linked a bank account and completed real-name verification |
| A mistake on this website | Email the site team at the address above |
Before you write
- Have your registered mobile number ready; it identifies your account.
- Never share your OTP, password or transaction PIN. Support does not ask for them.
- For a payment question, keep the reference number, amount and time of the transaction.
- Deposit only to the bank account shown on the platform’s deposit screen, never to one given in a chat.